Integration
Cliniko and Tyro Health: claims without a terminal
Tyro Health is a separate company that connects to Cliniko by API key, letting a practice raise Medicare bulk bill claims, Medicare patient claims, DVA claims and private health fund claims from the Cliniko invoice screen without a card terminal, according to Cliniko's help centre. Provider numbers must be entered identically in both Cliniko and Tyro Health for a claim to go through.
Last checked 25 Sep 2026 against the sources listed at the end of this page.
What syncs, and when
| What | Direction | When | Notes |
|---|---|---|---|
| Medicare claims | Cliniko to Tyro Health | Bulk bill or patient claim raised from a Cliniko invoice | Cliniko's help centre says a Tyro Health account with Medicare claiming enabled is a prerequisite, which itself requires an application to Medicare that Tyro Health's team assists with. |
| DVA claims | Cliniko to Tyro Health | Claim raised from a Cliniko invoice | Listed alongside Medicare and private health fund claims as a claim type the integration enables, once the provider numbers are set up in both systems. |
| Private health fund claims | Cliniko to Tyro Health | Claim raised from a Cliniko invoice, branded HealthPoint | Tyro Health phased out its terminal based HICAPS claiming and introduced the terminal free HealthPoint service on 3 February 2023, according to Cliniko's help centre. The patient is sent an SMS, enters their health fund details, and approves the claim from their phone. |
| Claim result | Tyro Health to Cliniko | Patient approves or the claim is processed | The payment status updates on the Cliniko payment page and the invoice once Tyro Health has processed the claim, so the front desk does not need to check a separate Tyro Health screen for most claims. |
| Provider numbers | Entered separately in both systems | Set up once per practitioner | Cliniko's help centre is explicit that provider numbers entered in Tyro Health must also be entered in Cliniko's user settings, matching exactly, or claims will not match to the right practitioner. |
What does not sync
Set it up
- Open a Tyro Health account first. Cliniko's help centre notes Tyro Health is a separate company with its own fees, and Medicare claiming specifically needs an application to Medicare that the Tyro Health team helps complete.
- In Cliniko, go to Settings, Integrations, and find the Tyro Health section near the top of the page.
- Enter the 32 character API key generated in your Tyro Health account.
- Set the payment allocation for Medicare, and confirm the mandatory allocations for health fund and credit card payments.
- Click Save Tyro Health settings.
- Add every practitioner's provider number to their Cliniko user settings, matching what is entered in Tyro Health exactly, since a mismatch is a common reason a claim does not go through.
One connection, three claim types
Tyro Health, formerly known as Medipass, sits between Cliniko and Medicare, DVA and the private health funds. Once the API key is in place, a practitioner raises a claim from the Cliniko invoice the same way regardless of which of the three claim types it is, and Cliniko's help centre describes all three as reachable without a card terminal on the desk.
That terminal free part matters for private health fund claims specifically, because it used to require one. Tyro Health retired its terminal based HICAPS claiming and replaced it with HealthPoint, a phone based flow, on 3 February 2023. A practice asking about "Cliniko HICAPS integration" today is really asking about this HealthPoint connection through Tyro Health.
What has to match before a claim goes through
Provider numbers are the detail Cliniko's help centre flags hardest. Every practitioner who will process a Medicare or DVA claim needs their provider number entered in Tyro Health and again in Cliniko's user settings, and the two need to match exactly. A typo in one of the two records is enough to stop a claim resolving, and it will not always be obvious from the error alone that a provider number mismatch is the cause.
Medicare claiming carries an extra step before any of this: the practice needs a Tyro Health account with Medicare claiming switched on, which means an application to Medicare itself. Cliniko's help centre notes Tyro Health's own team assists with that application, but it is not something the Cliniko integration can shortcut.
What the front desk actually sees
Day to day, the claim is raised from the same invoice screen the front desk already uses. For a HealthPoint private health fund claim, the patient gets an SMS, enters their health fund membership details, and approves the claim from their phone rather than tapping a card on a terminal. The payment status then updates on the Cliniko invoice once Tyro Health has processed it, so most of the workflow stays inside Cliniko rather than a separate Tyro Health dashboard.
Sources
- Integrating Cliniko with Tyro Health requires an API key from a Tyro Health account, set under Settings, Integrations in Cliniko, plus provider numbers entered identically in both systems for every practitioner processing claims. Cliniko Help, checked 25 Sep 2026.
- The Tyro Health integration enables Medicare bulk bill claims, Medicare patient claims, private health fund claims and DVA claims, and Medicare claiming requires a Tyro Health account with Medicare claiming enabled, which needs an application to Medicare. Cliniko Help, checked 25 Sep 2026.
- Tyro Health phased out HICAPS terminal based private health fund claiming and introduced HealthPoint, a terminal free alternative, on 3 February 2023; HealthPoint sends the patient an SMS to enter their health fund details and approve the claim. Cliniko Help, checked 25 Sep 2026.
- Cliniko's connected apps directory lists Tyro Health as enabling Medicare, DVA and health fund claims to be processed without leaving Cliniko. Cliniko, checked 25 Sep 2026.