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Who joins ServiceM8 and Xero for Brisbane strata and agency work?
FFP Digital, an Ipswich company, sets up and extends the join between ServiceM8 and Xero for Brisbane trade offices. Brisbane is different because so much of the work is tenanted or strata: the tenant opens the door, an agent orders the job and an owner pays. Remote work is the norm, and office visits in Brisbane are available.
Last checked 24 Oct 2026 against the sources listed at the end of this page.
How we cover Brisbane: FFP Digital is an Ipswich company. Brisbane integration work happens on your own accounts over a shared screen, and a visit to the office is available anywhere in the Brisbane City Council area when the work order trail is easier to follow in person. There is no Brisbane office.
Who this software integration page is for
- Brisbane electricians, plumbers and HVAC contractors doing tenanted and strata work for property managers
- Offices where the tenant, the agent and the owner all end up in one ServiceM8 contact
- Contractors invoicing a body corporate or head office for many addresses
- Businesses moving into ServiceM8 from simPRO, AroFlo, Fergus or spreadsheets
What Brisbane work usually needs
- Unit and townhouse jobs where the tenant gives access and the managing agent approves the quote.
- Body corporate common property work billed to the scheme, not to the lot owner who rang.
- Agency work orders whose reference has to reach the Xero invoice before the agent pays.
- Annual backflow tests that Brisbane City Council expects done by 31 December, with a Form 9 for each device.
- Owner occupied houses on the same run that need none of this and should not inherit an agent template.
What FFP actually does
- Set up ServiceM8 billing details, Smart Contacts and invoice templates so owner, agent and tenant each sit in their own field.
- Decide per client whether Client Sites (one payer, many addresses) or separate clients is the right shape.
- Build a custom ServiceM8 to Xero join where the standard sync drops the site address, work order number or tracking category.
- Turn backflow testing into recurring jobs that carry the Form 9 details.
- Migrate history and photos from simPRO, AroFlo or Fergus so the switch happens once.
Questions owners in Brisbane ask
Is FFP a Brisbane integration firm?
No. FFP Digital is based in Ipswich and works on Brisbane accounts remotely, with office visits inside south east Queensland when they help. There is no city office or local franchise behind this page.
Do we need a custom integration for property manager work?
Often not. ServiceM8's real estate invoice setup and the Smart Contacts add-on cover a lot of it. A custom join is for what the standard Xero sync cannot carry, such as the site address on the invoice.
What does a custom ServiceM8 and Xero join cost?
FFP's main site gives a starting point of $2,000 plus GST. Each job is quoted as one fixed price before work starts.
Can you help if our office runs simPRO today?
Yes, if the move is to ServiceM8. FFP migrates from simPRO, AroFlo, Fergus and spreadsheets, including past jobs with their photos and attachments.
Why do Brisbane invoices end up addressed to the wrong person?
At the 2021 Census, 25.6 per cent of occupied dwellings in the Brisbane City Council area were flats or apartments, roughly double the Queensland share of 12.5 per cent, and 38.3 per cent were rented. For a trade office that adds up to a large share of jobs where three different parties matter: the occupant who gives access, the property manager or body corporate manager who raised the work order, and the owner or scheme that pays.
ServiceM8 can hold all three, but only once it is set up for it. Its own guide for real estate customers puts the property owner, care of the agency, in the client's Billing Details tab, enters the tenant's name and address on the job, and adds {job.billing_address} and {job.company_name} to the invoice template. The Smart Contacts add-on puts a Property Manager contact on the job card. Skip those steps and the Xero contact gets named after whoever happened to ring.
What does Xero need before an agency will pay the invoice?
ServiceM8's help centre says a client's billing address becomes the contact's postal address in Xero. The site address does not ride along by default, so an agency managing units in, say, New Farm and Toowong receives an invoice that names only its own office and cannot match it to a property. FFP's main site lists the gaps people hit most: the site address, the purchase order or work order number, and the tracking category on the Xero invoice.
Where one payer covers many addresses, ServiceM8's Client Sites add-on sends every site's invoice to the accounting package under the head office name and can produce statements by site. That suits a strata manager or a commercial landlord. It is the wrong shape for an owner occupier in Ashgrove, so the choice is made client by client.
Where does Brisbane City Council paperwork fit for plumbers?
Brisbane City Council runs its own backflow prevention program. Testable devices are registered with a Form 9, which council accepts online, and council's yearly notices prompt owners to have devices tested by 31 December. A plumbing office that keeps the test as a recurring ServiceM8 job, with the Form 9 details captured on the job, can send the owner one invoice and the council one form, instead of retyping both in December.
How does FFP run a Brisbane integration job from Ipswich?
We read one agency job end to end on a shared screen: the work order email, the job card, the invoice PDF and the contact it made in Xero. If the standard sync plus the right templates fixes it, that setup is the whole job. If a custom join is needed, FFP's published starting point is $2,000 plus GST, quoted as one fixed piece. Moving from simPRO, AroFlo or Fergus into ServiceM8 is part of the same conversation.
Sources
- At the 2021 Census, flats or apartments were 25.6 per cent of occupied private dwellings in the Brisbane local government area (Queensland 12.5 per cent), and 38.3 per cent of dwellings were rented (Queensland 33.1 per cent). Australian Bureau of Statistics, checked 24 Oct 2026.
- ServiceM8's real estate invoice setup uses the client's Billing Details tab (Property Owner, C/- Company Name), the tenant's name and address on the job, and the template fields {job.billing_address} and {job.company_name}. ServiceM8 Help Center, checked 24 Oct 2026.
- The Smart Contacts add-on is needed to add Property Manager contacts to ServiceM8 job cards. ServiceM8 Help Center, checked 24 Oct 2026.
- With the Client Sites add-on, invoices for work at all sites go to the accounting package under the head office name, and statements can be generated by site. ServiceM8 Help Center, checked 24 Oct 2026.
- A ServiceM8 client's billing address becomes the contact's postal address in Xero. ServiceM8 Help Center, checked 24 Oct 2026.
- Brisbane City Council registers testable backflow prevention devices through a Form 9 (available online) and issues yearly notices prompting owners to arrange testing by 31 December. Brisbane City Council, checked 24 Oct 2026.
- FFP Digital's custom ServiceM8 and Xero integration starts from $2,000 plus GST and covers gaps such as site address, tracking categories and purchase order numbers. FFP Digital, checked 24 Oct 2026.
- FFP Digital migrates businesses into ServiceM8 from AroFlo, simPRO, Fergus or spreadsheets, including past jobs with their photos and attachments. FFP Digital, checked 24 Oct 2026.