ServiceM8 form
ServiceM8 form for the South Australian electrical eCoC
This ServiceM8 Form gathers what South Australia's electronic Certificate of Compliance (eCoC) certifies: that the worker is licensed, the work is tested, safe and meets Australian Standards, and the customer was told of existing safety concerns. It records every contractor who must sign off, and the eCoC reaches the customer within 30 days.
Last checked 25 Sep 2026 against the sources listed at the end of this page.
Free form ยท Electricity (General) Regulations 2012 (SA)
SA electrical eCoC capture form for electrical
A job diary PDF with every answer the eCoC needs, a plain language notice of existing hazards for the customer, and the eCoC number recorded on the job.
The form: 24 questions
| Section | Question | Type | Req. | Notes |
|---|---|---|---|---|
| Customer | Customer who engaged you | Text | Yes | Person or business that engaged you. May differ from the site contact. |
| Customer | Customer email for the certificate | Text | Yes | |
| Customer | Owner or operator of the installation if different | Text | ||
| Site | Installation address | Text | Yes | |
| Site | NMI or meter number | Text | Off the meter or the power bill. | |
| Work | Type of installation | Choice Domestic / Commercial / Industrial / Rural / Other | Yes | |
| Work | Nature of work | Multiple choice New installation / Addition / Alteration / Repair / Replacement / Solar or battery / Switchboard / Consumer mains / Other | Yes | |
| Work | Description of work | Text (Multi-line) | Yes | What, how many, where. Write it so an OTR auditor could find each item. |
| Work | Date work completed | Date | Yes | The 30 day limit to give the customer the certificate runs from here. |
| Tests | Tests completed | Multiple choice Visual inspection / Earth continuity / Insulation resistance / Polarity / Correct circuit connections / Earth fault loop impedance / RCD operation | Yes | |
| Tests | Result | Choice Tested, safe and compliant / Not compliant, not energised | Yes | |
| Tests | Photo of completed work | Photo | Yes | |
| Existing hazards | Existing safety concerns found outside your work | Choice None found / Yes, listed below | Yes | The eCoC records that you informed the customer of any existing safety concerns. |
| Existing hazards | Describe each concern and where it is | Text (Multi-line) | Skipped when none found. | |
| Existing hazards | Photo of existing concern | Photo | ||
| Existing hazards | How the customer was told | Choice In person and in this document / In this document only | ||
| Contractors | Another contractor involved in this work | Choice No / Yes | Yes | Both contractors must sign off on the eCoC. |
| Contractors | Other contractor business name and licence number | Text | Skipped unless Yes. | |
| Contractors | What the other contractor did | Text | ||
| Worker | Electrician name and licence number | Text | Yes | |
| Office | eCoC number | Text | Entered by the office once the eCoC is lodged. | |
| Office | Date eCoC sent to customer | Date | ||
| Sign off | Customer acknowledgement of hazards noted | Signature | Optional. Useful proof the concerns were raised. | |
| Sign off | Electrician signature | Signature | Yes |
Set it up in ServiceM8
- In ServiceM8 open Settings > Forms > Add Form and name it SA eCoC capture.
- Add the questions above in order. Choice is Multiple Choice and Multiple choice is Multiple Choice (Multi-answer).
- Add Skip Question If conditions so the three hazard detail questions are skipped when Existing safety concerns equals None found, and the other contractor questions are skipped when Another contractor equals No.
- In the Word template, print the Existing hazards section under its own heading, in plain words the customer can act on.
- Log in to the eCoC portal and walk through one draft certificate with the form open beside it. Rename any question or choice so it matches the portal's wording and order.
- Add a badge called eCoC to lodge on every electrical job template, and clear it only when the eCoC number is entered.
- Test on a dummy job with a second contractor and an existing hazard, so every skip condition fires once.
South Australia certifies electronically
South Australia's electrical Certificate of Compliance is administered by the Office of the Technical Regulator (OTR) and is now an electronic certificate, the eCoC. The Australian Government's business licence register (ABLIS) lists it under the Electricity Act 1996, the Plumbers, Gas Fitters and Electricians Act 1995 and the Electricity (General) Regulations 2012, and states plainly that an eCoC is required when you carry out electrical work. Questions about it go to the OTR on 08 8226 5500 or otr.ecoc@sa.gov.au.
That means a ServiceM8 form cannot be the certificate. What it can do is make the eCoC a five minute job for whoever lodges it, because every answer the portal asks for was captured on site while the electrician still had the board open.
Three things the certificate vouches for
ABLIS describes the certificate as confirming three things: the tradesperson is correctly licensed, the completed work has been tested, is safe and meets the Australian Standards, and the contractor has informed the customer of any existing safety concerns. The third one is where South Australia's form differs from the other states in this set. It is not enough to certify your own work; the certificate also records that you told the customer about hazards you saw elsewhere in the installation.
So the form has a section just for existing hazards: what was seen, where, a photo, and whether the customer was told in person or in writing. The Word template prints that section in plain language, so the PDF you leave behind doubles as the written notice.
When two contractors are on one job
ABLIS states that you and any other contractor involved in the work must both sign off on the eCoC. On a split job (one business runs the consumer mains and another fits off, or a solar installer connects to a board another electrician altered) the office needs the other contractor's details before lodging. The form asks for them up front, so a second business is never discovered at lodgement time.
The 30 day limit and who gets the certificate
Certificates of compliance must be provided to your customer within 30 days of completing the work. Build the job so the eCoC is lodged well before that: a ServiceM8 badge on every electrical job, cleared only when the eCoC number is entered, keeps it visible. The customer is the person or business that engaged you, so record their email separately from the site contact.
What this form will not do
- The form does not lodge the eCoC. Certifying happens in the OTR eCoC portal, under your licence.
- The OTR's portal sets the exact field list, which can change. The questions above follow what the certificate must confirm, not a copy of the portal screens.
- Both contractors still need to sign off in the eCoC itself; a signature on this ServiceM8 PDF does not replace that.
- Test choices are common verification tests. Record what you actually did, not the full list.
Sources
- In South Australia you must issue an electronic certificate of compliance (eCoC) if you have carried out electrical work, and you and any other contractor involved in the work must both sign off on it. Australian Business Licence and Information Service (ABLIS), Electrical Work Certificate of Compliance, SA, checked 25 Sep 2026.
- The certificate confirms the tradesperson is correctly licensed, the completed work has been tested, is safe and meets the Australian Standards, and the contractor has informed the customer of any existing safety concerns. Australian Business Licence and Information Service (ABLIS), checked 25 Sep 2026.
- Certificates of compliance must be provided to the customer within 30 days of completing the work; the governing legislation is the Electricity Act 1996, the Plumbers, Gas Fitters and Electricians Act 1995 and the Electricity (General) Regulations 2012; the contact is the Office of the Technical Regulator, 08 8226 5500, otr.ecoc@sa.gov.au. Australian Business Licence and Information Service (ABLIS), checked 25 Sep 2026.
- ServiceM8 Forms support Text, Text (Multi-line), Number, Date, Multiple Choice, Multiple Choice (Multi-answer), Signature and Photo questions; completed forms convert to a PDF saved to the job diary. ServiceM8 Help Center, checked 25 Sep 2026.
- A completed ServiceM8 form can be emailed to a customer for remote signature if its template uses the special signature mergefield; once signed, a note is added to the job diary and the document is replaced with the signed version. ServiceM8 Help Center, checked 25 Sep 2026.