Software comparison
ServiceM8 vs AroFlo for Australian trade businesses
At 3 users, ServiceM8's Growing plan is $79 a month for 150 jobs; AroFlo starts at $240 for the same 3 people, with a lower per-user rate at volume that it does not publish. ServiceM8 charges by monthly job volume with unlimited users; AroFlo charges per user with one all-inclusive plan. Each vendor's own AU pricing page, checked 25 September 2026.
Last checked 25 Sep 2026 against the sources listed at the end of this page.
ServiceM8
Pick ServiceM8 if your job volume is variable or high relative to headcount, you want unlimited users at a flat plan fee, and you are comfortable building custom forms through an add-on directory.
AroFlo
Pick AroFlo if you want every feature switched on for every user from day one, run a compliance heavy trade like electrical or fire, and would rather a predictable per-user cost than a job-credit ceiling.
What it costs
AUD per month. ServiceM8 publishes GST inclusive prices. AroFlo does not state a currency or GST treatment on its pricing page; figures here are AroFlo's own dollar amounts, shown as published.. Prices captured 25 Sep 2026 from ServiceM8 and AroFlo.
| Plan | 1 user | 3 users | 8 users | How we worked it out | |
|---|---|---|---|---|---|
| ServiceM8 | Starter, Growing, Premium (by job volume) | $29 | $79 | $149 | Plan chosen by assumed job volume, not user count: a low-volume solo trader fits Starter (50 jobs) at $29; a 3 person crew averaging 120 jobs a month fits Growing (150 jobs) at $79; an 8 person crew averaging 400 jobs a month fits Premium (500 jobs) at $149. All GST inclusive, unlimited users. |
| AroFlo | Single plan (all features) | Not available | $240 | $640 or less | AroFlo requires a 3 user minimum, so there is no 1 user price. 3 users: 3 x $80 = $240. 8 users: 8 x $80 = $640 at the undiscounted starting rate; AroFlo says the real rate is lower at volume but does not publish by how much. |
Feature by feature
| ServiceM8 | AroFlo | |
|---|---|---|
| Pricing model | By job volume; unlimited users on every paid plan. | By user; one plan with everything included, 3 user minimum. |
| Offline field access | Yes, stated explicitly: full job access with no signal, syncing once coverage returns. | Listed as a feature on a third party directory (GetApp); AroFlo's own pages do not describe its scope. |
| Compliance and safety forms | Yes, via the Forms add-on. | Yes, inbuilt on the single plan, with links to Master Electricians Australia, NECA and BlueSafe. |
| Asset tracking | Yes. Client owned assets with site location, tied to inspection or service forms. | AroFlo lists an Assets section in its navigation; feature depth is not detailed on the pricing page. |
| Accounting integrations | Xero (deep), MYOB (several products, no desktop connector). | Xero, MYOB, QuickBooks and Reckon. |
| API and customisation | Public API and an add-on directory, plus private add-ons. | Customisation and reporting listed as a plan inclusion; no public API documented on AroFlo's own site. |
| AU support | Free email and live chat, plus a partner network. | Support included on the plan; AroFlo's page does not publish support hours. |
Declared bias: we build on ServiceM8
FFP Digital is a ServiceM8 developer and has no commercial relationship with AroFlo. We have priced both from their own current pages and tried to be fair to AroFlo's genuinely different, all-in-one plan structure rather than judging it against ServiceM8's job-credit model.
Two completely different ways of charging
ServiceM8 has five plans priced by how many job cards you create a month, from Free at $0 (30 jobs) up to Premium Plus at $349 (1,500 jobs); every paid plan includes unlimited users. AroFlo runs one plan for everyone, at $80 per user a month with a 3 user minimum, and says that per-user rate falls as headcount grows, without publishing the schedule.
The result: a small crew doing lots of short jobs can find ServiceM8's job allowance the binding constraint long before its headcount would suggest, while AroFlo's cost tracks headcount directly and does not care how many jobs each person opens in a day. A compliance heavy business (electrical, fire, HVAC) doing fewer, asset-tracked jobs per technician is likelier to find AroFlo's flat per-user model predictable; a business with highly variable job volume, like a test and tag operator, is likelier to find ServiceM8's job-based pricing cheaper.
Asset tracking, compliance forms and what happens if you leave
AroFlo's single plan includes inbuilt compliance and safety forms and connects to Master Electricians Australia, NECA and BlueSafe, alongside Xero, MYOB, QuickBooks and Reckon for accounting; ServiceM8 covers client owned assets with site location and a public API plus add-on directory for building custom forms and reports, and integrates with MYOB online without a desktop connector. Neither vendor's pricing page spells out offline field access for AroFlo the way ServiceM8's own feature page does for ServiceM8, which states field staff can open job details with no signal and sync once coverage returns; AroFlo's site lists "Offline access" as a feature on a third party software directory without describing its scope.
On leaving: ServiceM8 exports client and job records by CSV, though private add-ons and custom forms do not travel with the export. AroFlo's own pages describe CSV links to its accounting integrations but do not set out a job history or forms export path on the pricing page, so a business planning to leave AroFlo should get that answer from AroFlo directly before signing up, not after.
Common complaints and catches
ServiceM8
- Android app described by reviewers as needing more work than the Apple version
- Complaints about back charges and unexpected billing on account changes
- Feature requests reported by some users as routinely declined
- Occasional job scheduling and technician assignment mix ups reported
AroFlo
- Onboarding and initial setup described as clunky by some reviewers
- Global calendar seen as short on multi location scheduling functionality
- Interface inconsistencies reported as confusing for less experienced users
- Support engagement described as variable by a minority of reviewers
Switching between them
Customers, job records and price list items can generally be exported by CSV from either platform for the accounting integrations both support. Custom checklists, private add-ons and compliance form templates do not move automatically in either direction, so budget time to rebuild them and run both tools side by side for one billing cycle before cancelling either.
FFP Digital is a ServiceM8 developer and builds for Cliniko clinics. We have tried to be fair; prices are the vendors' own published figures on the date shown.
Sources
- ServiceM8 AU plans: Free $0 (30 jobs, 1 user), Starter $29 (50 jobs), Growing $79 (150 jobs), Premium $149 (500 jobs), Premium Plus $349 (1,500 jobs, then 20c per extra job); paid plans include unlimited users; AUD, GST inclusive; 14 day free trial. ServiceM8, checked 25 Sep 2026.
- AroFlo's pricing page states a starting price of $80 per user per month, minimum 3 users, with a sliding scale where the per-user rate decreases with more licences, without publishing the discounted rates or a currency/GST label. AroFlo, checked 25 Sep 2026.
- AroFlo's single plan includes inbuilt compliance and safety forms, project management with Gantt charts, a trade CRM and integrations with Master Electricians Australia, NECA and BlueSafe. AroFlo, checked 25 Sep 2026.
- AroFlo integrates with Xero, MYOB, QuickBooks and Reckon. AroFlo, checked 25 Sep 2026.
- ServiceM8 field staff can access all job information without internet connectivity and updates sync when connectivity returns; ServiceM8 supports client owned assets with site location and has a public API and add-on directory. ServiceM8, checked 25 Sep 2026.
- ServiceM8 integrates with MYOB Business Lite, Pro, AccountRight Plus and AccountRight Premier, plus legacy MYOB Essentials and AccountRight, online with no desktop connector. ServiceM8 Help, checked 25 Sep 2026.
- AroFlo is listed on GetApp's feature directory as offering 'Offline access', rated 4.0 out of 5 from 2 reviews; AroFlo's own pricing and integrations pages do not describe offline functionality. GetApp, checked 25 Sep 2026.